If you have ever had a cloud web hosting account in the past or you've dealt with any other kind of online service, you probably know from personal experience that for a lot of things it is better to consult with a live person over the phone instead of exchange support tickets or email messages. If you'd like to know more about a particular service before you order it or when something small should be made, for example, it'll be easier and a lot faster to do it live. When you are able to seek the advice of representatives by phone, it's also very likely that you're dealing with an actual hosting supplier, not a reseller. The type of support that you can get on the phone differs between different providers - from common issues to expert technical support. Usually most providers offer pre-sales assistance and 1st level phone support, while more complicated tech matters are resolved through electronic mail and tickets.

Phone Support in Cloud Web Hosting

As we have live phone support 14 hours per day, you have the option to call us and speak with our customer support agents to find out more about the Linux cloud web hosting that we provide and ensure that our servers meet the system requirements for your websites prior to buying anything. For your benefit, we now have telephone numbers on 3 continents so you'll be able to call the one closer to you - in the USA, the United Kingdom or Australia. If you are already an existing customer, you will be able to phone us about general and billing issues, and about some tech matters. If the trouble is strictly technical or it needs longer time to analyze, you should use our ticketing system, which will enable both you and our tech support crew to track the info supplied by either side.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there is always somebody to help you when you have any queries about the semi-dedicated server plans that we offer. Whether you would like to find out more about our plans, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more complex issues could require a ticket so as to give some time to our tech support team to analyze, we are able to assist you with quite a lot of technical questions on the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the United states of America, Great Britain and Australia, we have local phone lines in these countries as well. If you're in a different country, we also have a global number where you're able to get in touch with us.