One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting include a 1-hour reply time guarantee, which implies that irrespective of what inquiry or issue you may have, we’ll always be there to help you. The fact is, it rarely takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our customer care staff representatives will be at your service 24/7, even on weekends and national holidays, which means that you will receive immediate assistance at any time. We are aware of precisely how precious time can be, so by the time we respond to your e-mail or ticket, we’ll have probed into the issue and, in case we haven’t sorted it out, we will provide you with more info on what you have to do on your end – if the situation demands this. With our support service, you can be sure that there will be someone to assist you right away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take full advantage of our fast support service. You’ll obtain a reply to any trouble ticket posted through the web hosting Control Panel or email sent to our client and tech support team in less than one hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes considerably less time to investigate and fix a problem. We will provide you with more info if the solution involves something that has to be done on your end. If you touch base with us during weekends or holidays, the response time will be exactly the same and because of the fact that our support team is on duty 24 hours a day, 7 days a week, 365 days a year, you will receive immediate assistance for any technical, billing or general issue regardless of the hour.