If you are a site owner, a problem might always occur and it does not necessarily have to be connected to the hosting service. For example, something could go wrong when you bring a web-based application up to date or some critical data could be edited or erased by chance. Regardless of what the nature of the problem is, you will have to touch base with the client service team and ask them to restore a backup or to assist you in troubleshooting the problem that you are encountering. How timely they will do this will predetermine the amount of time that your sites will be offline. For given sites like community portals or e-shops, a frequent downtime duration often equals lost clients and cash. For this reason, it is rather important that you use the services of a hosting company that offers not only a very good help desk service, but also a prompt one.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting include a 1-hour reply time guarantee, which implies that irrespective of what inquiry or issue you may have, we’ll always be there to help you. The fact is, it rarely takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our customer care staff representatives will be at your service 24/7, even on weekends and national holidays, which means that you will receive immediate assistance at any time. We are aware of precisely how precious time can be, so by the time we respond to your e-mail or ticket, we’ll have probed into the issue and, in case we haven’t sorted it out, we will provide you with more info on what you have to do on your end – if the situation demands this. With our support service, you can be sure that there will be someone to assist you right away, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take full advantage of our fast support service. You’ll obtain a reply to any trouble ticket posted through the web hosting Control Panel or email sent to our client and tech support team in less than one hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes considerably less time to investigate and fix a problem. We will provide you with more info if the solution involves something that has to be done on your end. If you touch base with us during weekends or holidays, the response time will be exactly the same and because of the fact that our support team is on duty 24 hours a day, 7 days a week, 365 days a year, you will receive immediate assistance for any technical, billing or general issue regardless of the hour.