A live chat is a real-time way of communication between a hosting provider's support team and its customers. It's a very efficient way to get some information about the web hosting services or have some problem resolved because you're talking with a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the lower possibility of errors any time you exchange data like usernames or domain names, the more rapid response time as the communication is real-time and the fact that you do not have to stay on the chat all the time - you'll be able to do something else while the representative examines the issue involved. What's more, you are able to connect with a live chat room from any computer which is connected to the web, avoiding the phone fees that you will need to pay when you're calling to another country.

Live Chat Support in Cloud Web Hosting

We provide a live chat assistance service for all Linux cloud web hosting that we offer and we are able to assist you with almost everything live. If you don't have an account with our company yet, we can provide you with more info about the packages to help you to get the most appropriate package. In case you are a current customer, we are able to assist you with any billing or general issue in addition to with a number of common tech problems, such as an e-mail address setup in a desktop email client. In case you cannot phone us for whatever reason or you are in a country where we don't have a local phone number, the live chat is the best option to contact us. Needless to say, some issues require additional time to analyze and test, so you'll have to open a ticket to our technicians, however, we're able to save you time and help you with various issues on the chat.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with all our Linux semi-dedicated hosting, you are able to get the the right answers for any questions you have or get lots of issues dealt with rapidly. The service is available each and every day, so that you can talk to an agent even on weekends and holidays. In the event that you're unsure which plan is better for your web sites or if our outstanding cloud hosting platform covers some system requirements, you may join our live chat before you purchase anything. In case you are an active customer, you're able to get more info about billing issues, account settings as well as a number of common technical troubles you may encounter, for example if you cannot set up an email account in a client on your PC. The live chat will save you a lot of time regardless where you are or when you get in touch with us.