Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our Linux cloud web hosting isn’t separate from the web hosting account. It’s an essential part of our full-featured Hepsia Control Panel and you will be able to visit it at any given moment with just several clicks, without signing out of your account. The ticketing system includes a quick-search box, which will help you track down the status of practically any ticket that you’ve already posted, in case you need it. Also, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to solve a specific problem before you actually submit a ticket. The ticket response time is no more than 60 minutes, which means that you can receive quick assistance whenever you need it and in case our customer service team suggests that you do something within your account, you can do it momentarily without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is more convenient to manage everything in one single location, so we have incorporated a trouble ticket system into the in-house developed Hepsia hosting Control Panel, which is offered with each single semi-dedicated server plan. This will permit you to handle the communication with our client service team together with your website files, so you will not need to remember additional logon credentials for some other admin dashboard. You’ll be able to open a new ticket or to check the status of an old one with no more than several mouse clicks whilst you are browsing the content hosted in your semi-dedicated account. Also, you can search through older tickets using a smart search function or check applicable knowledge base articles, which provide solutions to commonly experienced obstacles. The built-in ticketing system is strictly monitored 24x7 with the maximum response time being only 1 hour, so there will always be somebody to help you.