24/7 Customer Support in Cloud Web Hosting
We acknowledge the significance of getting assistance right away, so our cloud web hosting services feature 24/7 support as well as various options for communication. If you do not have an account yet, you can easily phone us or come on our live chat and consult with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up buying a service that you cannot use effectively. In case you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it needs further investigation. Unlike the majority of providers that you can find today, we reply to all the tickets within the hour, so you won't need to wait for an entire day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try our support services even before you aquire a semi-dedicated server account from us since we have phone and online chat support for billing, pre-sales and general questions. Our representatives will help you pick the ideal package or offer you info about our servers, in order to verify whether the system requirements for your websites are met. If you are an active customer, you can also contact us through electronic mail or via our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We warrant that when you use these two ways of communication, you will get a response within a maximum of one hour and that’s 24/7, which includes weekends and public holidays. In case you have used the web hosting services of other companies, even big ones, you will be able to compare the response time due to the fact that it usually takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS
If you obtain a virtual private server from us, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find several local phone numbers in the USA, the UK and Australia as well as a live chat service. If you're an active customer and you're looking for assistance with a technical issue that requires longer time to analyze or resolve, you'll be able to open a ticket from your billing account or you can send an e-mail and we'll take care of the issue and send you an answer within the hour. The reply time is guaranteed 24/7, including holidays and weekends, yet for the vast majority of problems it takes less than half an hour to receive assistance. The support service covers your VPS as well as all of the pre-installed software it features, so in case you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to have quick support in general, let alone when you operate a whole server, so each dedicated server that we supply comes with 24/7 support with 1-hour answer time guarantee whatever the situation. The service is free of charge for any type of difficulties with your server or the software that was installed by our admins during the setup, which means that you can contact us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing section or you could send an email, and the actual answer time for either of these rarely exceeds 30 minutes since we have admins available twenty-four hours a day. If you need general information about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on three continents or you may use our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, which you can add to your server plan through your billing Control Panel.