Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Guarantee

  • Our customer support crew is present 24/7/365 to take care of each of your service requests. Each ticket you post to us will be resolved within up to 60 minutes. If your situation calls for assistance from one of our administrators, we are going to address the ticket to the person in charge and will inform you that the situation is being taken care of.

  • Top quality support service

  • Top–class Technical Help Service

  • We offer 7 days a week client help through a super–fast ticketing solution integrated into your Control Panel. You can easily write to us anytime about any of the software packages that come installed in advance on the virtual server, which include the chosen Linux OS version, the server admin panel and our in–house made Site Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • An extensive and consistently updated collection of articles is included in our custom–built Site Control Panel. It offers quick tips about how to conduct all of the general website supervision tasks. The Help section supplies thorough how to tutorials and step by step video courses. You can access the Help area by clicking on the Help or Video buttons in the top right corner of each Control Panel section.