Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your help requests will be dealt with in maximum 60 min after the support ticket or email is received. If your case needs further assistance from a sysadmin, we will direct the ticket or the e–mail to the person on duty, right away then leave a comment to inform you that more time will be required for arriving at the best solution. And if you take advantage of the Administration Services package, all of the server management tasks included there will be completed whenever you like.
A First–Rate Technical Support Service
Should you require help with our Site Control Panel or with any of the applications that we have preinstalled on the dedicated web hosting server for you, you can touch base with our tech support team anytime through the ticketing system. Besides, should you require help managing your dedicated web hosting server, you can make use of our Administration Services package, which includes Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting procedures, backup disk storage space, etc.
An Easy–to–Navigate Help Area
Our Site Control Panel has been preinstalled for every Linux dedicated hosting server. Among its characteristics is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most of the help articles also video versions that show all the tasks that you can carry out in a very illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each Site Control Panel section.